About Us

Family Circle Care Ltd, a private organisation established in 2000, currently providing 6000 hours of care per week.We pride ourselves in being able to offer care packages to meet individual needs. From providing a half hour personal care visit to providing 24 hour home care for any member of the family – ranging from birth to old age. We offer a flexible and professional service, tailored to your care requirements, whilst respecting our service users privacy, dignity, independence and choice.

Having our head office in Edinburgh and a sub office in Haddington, East Lothian, we are able to provide care to clients within the Scottish Borders, East Lothian, Midlothian, West Lothian and Edinburgh.

Our aim by the end of 2008, is to operate further sub offices in Midlothian, West Lothian and the Borders with the Edinburgh Office being the centralised base opening 24/7 and offering a rapid response service throughout the night.

To coin a phrase “one call does it all!” – Family Circles aim to be the number one care provider in answering the need of every care requirement.

Our Staff

Zandra Macpherson BA. RGN. - QA Director, has been with the Company for six years and now spends her time focusing on the Quality Assurance System within Family Circles.

Denise Williams. EN - is our Home care Manager responsible for acceptance and implementation of all care packages. She carries out risk assessments, closely works with her Team Leaders out in the field and liaises with Social Workers and Health Professionals. Denise oversees the client care needs and quality service our carers provide giving guidance and support where needed.

Lynda Graham. RMN Operational Manager - Responsible for the organisation and daily running of both Edinburgh and Haddington Offices. Lynda’s wealth of experience within the nursing environment enhances her knowledge on the various client needs in which we provide care. General operations include keeping contracts up to date, staffing levels, legislations updates, care commission reviews and tendering.

Hester Davies – SVQ lll/Trainer in Health and Social Care – Hester is one of our Team Leaders/Trainers responsible for care packages within her zone and the training of new recruits on Moving and Handling and Induction. She is also responsible for mentoring her team of carers and supporting their needs. Hester works closely with our Care home Manager in the provision of client care.

Mary Leitch – Team Leader – Care at Home – SVQ III in Health and Social Care joins Hester as Team Leader – Mary’s remit is to lead the 2 care packages – having 10 years experience working in the Astley Ainslie Hospital, she has leaped into this challenge.

Moira Workman – SVQ III – Assessor – Moira has worked with the Company for five years and is working towards her A1 Assessor Unit in Health and Social Care – it gives the Company great pleasure to see Moira develop further throughout the Company Development Programme.

Linda Cummings – Team Leader – Care at Home Having worked with the Company on a weekend permanent contract as Senior Care Worker, Linda feels she can make a difference to the quality of care with taking on the post as Team Leader, responsible for over 25 care packages - welcome Linda !

Murdo Stevenson. Finance Director - responsible for the running of the Accounts Departments and all issues relating with payroll and accounts payable/receivable. All costing/quotations of care packages and Murdo negotiates Contracts.

Sarah Mackie. Care Co-ordinator - Sarah is responsible for the recruitment of nursing home care staff and child carers. Having started with the Company as an administration assistant in Jan 05, Sarah has progressed onto Care Co-ordinator and is committed to growing new business within the Nursing Home/Childcare sector. Sarah works along with Laura and Rochelle in the Units Division.

Amanda Reid, Care Co-ordinator – works as part of the Care at Home Team - having worked 10 years as a Co-ordinator in care at home Down South, her expertise and calmness brings a breath of fresh air at the most stressful times ! Amanda is also responsible for accepting all care at home packages.

Laura Thomson, Care Co-ordinator – works as part of the Care at Home Team – joined the Co with years of experience as a care worker and enjoys the co-ordinating as well as the hands on care work within the Community. Laura is also responsible for the recruitment for all care at home staff.

Irene Lawrie. Bookings Co-ordinator - An experienced worker within the Healthcare Sector, Irene is part of the Care at Home Bookings Team. Having spent most of her years working within a nursing home on the administration side, her wealth of experience in relation to client needs is an asset to her team.

Laura Christie. Bookings Co-ordinator - Joins us from another Agency where she has worked as a carer within nursing homes and a Co-Ordinator – Laura is pleased to be part of the Unit Division covering all care shifts for the Edinburgh Council Residential Units, nursing homes and nurseries.

Jackie Walker, Placement Officer – Childcare – is part of the Unit Division working with Laura and Sarah to interview care workers for residential units. Primary responsible for Children and Families in the placing of nannies and nursery workers on a temp and perm basis. With years of experience working as a nanny, she is keen to take on this challenge with great enthusiasm.

Deborah Sutherland. Bookings Co-ordinator – Deborah is based at our Haddington Branch and has risen to the challenge of starting up this office – dedicated and committed to building care at home hours, she co-ordinates all the administration involved in taking on packages of care as well as the interviewing and matching of care workers. Deborah also is hands on carrying out the care required.

Jackie Walker – Childcare Placement Officer – works part time in the selection and placement of nannies and nursery staff – Jackie is based at home and comes into the office twice a week – all enquiries shall be forwarded onto Jackie immediately via e-mail. Jackie has over 20 years childcare experience working as a nanny and housekeeper.

Janice Beaton – Team Leader, East Lothian an experienced Senior Care Worker qualified SVQ III in Health and Social Care – Janice has worked in East Lothian for over 20 years and has joined the Haddington Office to utilise her skills and experience in this challenging role.

Kathy Young – has been with the Company for since 2002 when she joined as care worker – within 2 years she moved to the administration side as a co-ordinator and now works the night shift. This shift is the administration and rapid response shift dealing with any emergencies.

David Bell – works on alternative shifts with Kathy – an experienced care workers and co-ordinator who has been with the Company for 3 years. David also works hands on within the Community.

Services we offer

Some of the services we offer are

personal and domestic care to the elderly / frail
personal and domestic care to the younger disabled
home from hospital care
rehabilitation care
bathing services
respite care
shopping
complex care packages including spinal injuries, Parkinson’s, MS, ME, palliative care, mental health,
child disabilities
mental and physical disabilities
temporary and permanent staffing for nurseries
guidance on Direct Payments
care management
Rapid Response 24 hr care
Tele monitoring

If you would like to discuss any aspects of the services we offer, please telephone Lynda or Denise on 0131 554 9500 Ext 206 or 207. An informal visit or telephone discussion by one of our team may be all that is needed to answer any points you may have in your decision on appointing a care provider to assist your needs.